Leading Guest Relations Expert

1 day ago


Kolkata, West Bengal, India beBeeGUESTRELATIONS Full time ₹ 15,00,000 - ₹ 25,00,000
Guest Relations Manager Job Overview

The role of Guest Relations Manager is a crucial one, responsible for overseeing the daily operations and ensuring exceptional service to high-profile clients at the airport.

Key responsibilities include reviewing previous day's operations, identifying deviations, and implementing corrective actions. Additionally, the successful candidate will be responsible for planning short-term operational planning, including protocol arrangements and event facilitation.

Effective communication skills are essential in this role, as the Guest Relations Manager will be working closely with team members, government agencies, and external partners. A Bachelor's degree in Hospitality or a related field is also required, along with a minimum 3 years of experience in guest relations or a related field.

Beyond technical skills, the ideal candidate should possess strong leadership abilities and excellent interpersonal skills, enabling them to motivate and guide their team effectively.

  • Key Responsibilities:
  • Review previous day's operations and identify areas for improvement
  • Implement corrective actions and provide guidance to the team
  • Develop and implement short-term operational plans
  • Collaborate with stakeholders to achieve shared goals
  • Communicate effectively with team members, management, and external partners

Requirements:

  • Bachelor's degree in Hospitality or a related field
  • Minimum 3 years of experience in guest relations or a related field
  • Excellent leadership, communication, and interpersonal skills
  • Ability to work effectively in a fast-paced environment


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