
Guest Experience Expert
2 days ago
We are seeking a skilled Guest Experience Expert to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless reservation processes.
- Process refund requests and resolve billing discrepancies according to established policies.
- Address guest inquiries with empathy and professionalism.
- Offer personalized recommendations for local attractions and activities.
- Supervise and mentor a team of hospitality professionals, fostering a collaborative work environment.
- Analyze data to identify opportunities for improving reservation efficiency and guest satisfaction.
Key Qualifications:
Skills:
- Strong communication skills with a customer-centric approach.
- Proficiency in property management systems and reservation software.
Abilities:
- Effective written and verbal communication skills.
- Ability to learn and adapt to new software and tools.
Experience:
- Prior experience in hotels, vacation rentals, sales, or customer service is beneficial but not mandatory.
- Background in sales or reservations teams is a plus.
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