
Hotel Reservations Expert
3 days ago
We are looking for a highly organized and detail-oriented individual to manage our reservations process.
- Manage bookings across multiple channels.
- Handle guest communication via phone, email, and messaging apps.
- Maintain accurate data on property management systems.
- Verify property listings and ensure rates, availability, and content are up-to-date.
- Develop standard operating procedures, email templates, and booking process documents.
- Review guest communication for tone and accuracy.
- Coordinate with property managers for smooth check-ins and special requests.
- Generate daily/weekly/monthly booking and revenue reports.
- Education: Degree or Diploma in Hotel Management.
- Experience: 3+ years in reservations/front office in hospitality.
- Strong understanding of online travel agencies (Booking.com, Agoda, Airbnb, etc.).
- Understanding of Property Management Systems and rate management.
- Excellent communication skills (English; other languages an asset).
- Proficient in Microsoft Excel, Google Sheets, and email composition.
- Detail-oriented, proactive, and willing to learn in a fast-paced environment.
- Competitive salary.
- Direct mentorship from the founder.
- Hands-on experience in building a hospitality brand from the ground up.
- Support in finding suitable accommodation.
- Career growth into a Reservations Manager role as the company expands.
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