Customer Service Representative

4 days ago

Kolkata, West Bengal, India beBeeReservation Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Reservation Coordinator

We are seeking a detail-oriented and customer-focused individual to assist with hotel bookings, manage reservations, and provide information on availability and pricing.

Key Responsibilities:

  • Assist customers with ZHotel bookings by sharing property details, availability, and pricing
  • Handle calls, messages, and inquiries from potential guests or partners
  • Manage and update reservation records, ensuring accuracy and timeliness
  • Coordinate with internal teams for booking confirmations
  • Provide follow-up and support on customer queries and resolve concerns proactively
  • Maintain daily records of reservations, changes, cancellations, and feedback
  • Upsell relevant options based on availability and customer needs
  • Support reservation reporting and contribute to enhancing booking efficiency

Requirements:

  • Bachelor's degree in Hospitality, Business Administration, or a related field
  • Proven experience in reservations, sales, or customer service, preferably in the hospitality industry
  • Excellent negotiation and communication skills
  • Strong customer service orientation with a focus on delivering exceptional experiences
  • Ability to analyze market trends and adapt pricing strategies accordingly
  • Proficient in using reservation management software and tools
  • Detail-oriented with strong organizational and multitasking abilities
  • Ability to work effectively in a team environment and under pressure

Why Join Our Team?

If you're looking for a workplace that values learning and growth, we may be the perfect fit for you. Our team is passionate about excellence and supporting one another in a dynamic and close-knit environment.

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