Technical Support Specialist

9 hours ago

Bareilly, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Assuming the role of a Service Desk Analyst, you are the primary point of contact for IT support, ensuring swift resolution of technical issues and delivering exceptional customer satisfaction.

Your key responsibilities include providing first-level technical assistance and resolving incidents efficiently. You will collaborate closely with users, technical teams, and service management platforms to deliver seamless support across various IT functions.

Key Responsibilities:
  • Offer prompt and effective technical support and resolve incidents promptly.
  • Manage service requests, incidents, and changes using ITSM tools.
  • Support user onboarding, access provisioning, and basic resource requests.
  • Monitor system health and generate service performance reports.
  • Guide users through self-service portals and support documentation.
  • Coordinate with escalation teams for complex issue resolution.
Requirements:
  • At least 2 years of experience in IT service desk, help desk, or technical support.
  • Hands-on experience with cloud services support (preferably GCP).
  • Proficiency in ITIL framework and service management processes.
  • Strong troubleshooting skills in application and infrastructure support.
  • Familiarity with remote support tools and basic system monitoring.
  • Excellent communication and customer service skills.
  • Ability to manage multiple tickets and priorities simultaneously.
  • Bachelor's or Master's degree in a relevant field.

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