
Senior Technical Support Specialist
1 day ago
Job Title: Senior Technical Support Specialist
">We are seeking a highly skilled and experienced technical professional to join our team as a Senior Technical Support Specialist.
">This role involves handling escalated technical issues, performing advanced troubleshooting and root cause analysis, and ensuring smooth resolution of incidents that cannot be resolved at the lower support level.
">- Handle complex incidents, service requests, and escalations from the lower support team.
- Perform in-depth troubleshooting and root cause analysis.
- Monitor systems, applications, and infrastructure to ensure high availability and performance.
This role requires strong technical expertise, problem-solving skills, and the ability to work collaboratively with cross-functional teams.
">The ideal candidate will have experience with IT service management tools, such as ServiceNow or Jira, and a solid understanding of operating systems, networking, and server administration.
">Key Responsibilities:
">Ensure compliance with service level agreements, IT policies, and security standards.
">Assist in system upgrades, patches, and maintenance activities.
">Identify recurring issues and recommend long-term solutions to improve service stability.
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