Luxury Sales Expert

2 days ago

Gurgaon, Haryana, India ORNAZ Full time
About ORNAZ

ORNAZ is a leading fine jewellery direct-to-consumer brand specializing in diamond engagement rings and customizable solitaire jewellery. With over 7 years of expertise, we have been crafting timeless pieces that celebrate love and commitment, serving customers across India.

Role Overview:

As a Luxury Sales Consultant, you will be the face of ORNAZ in our Gurgaon store, delivering exceptional customer service and driving sales. You will guide customers through their journey of selecting meaningful jewellery pieces, ensuring a memorable shopping experience.

Key Responsibilities:
  • Customer Engagement
    • Greet, assist, and build rapport with customers to understand their needs.
    • Provide personalized consultations to help customers choose the perfect engagement rings or other jewellery pieces.
  • Sales Execution
    • Achieve and exceed individual and store sales targets.
    • Effectively communicate product features, craftsmanship, and customization options.
  • Product Knowledge
    • Maintain thorough knowledge of ORNAZ's products, materials, and services.
    • Educate customers on diamond quality, trends, and jewellery care.
  • Store Operations
    • Assist in daily store operations, including inventory management, merchandising, and maintaining visual standards.
    • Process transactions, handle payments, and manage order details accurately.
  • Customer Relationship Management
    • Follow up with customers post-purchase to ensure satisfaction and build long-term relationships.
    • Maintain customer records and feedback to enhance service quality.
Qualifications:
  • Experience: 1-2 years of retail sales experience, preferably in fine jewellery or luxury products.
  • Skills:
    • Strong interpersonal and communication skills.
    • Excellent sales and negotiation abilities.
    • Attention to detail and a customer-first mindset.
    • Familiarity with POS systems and basic computer skills.
  • Education: High school diploma or bachelor's degree. A diploma in retail management or gemology is a plus.
  • Traits: Professional, enthusiastic, and well-groomed. Passion for jewellery and customer service.
What We Offer:
  • Competitive salary with performance-based incentives.
  • Training and career development opportunities.
  • A dynamic, customer-focused work environment.
  • Staff discounts on ORNAZ jewellery.

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