Customer Service Experience Specialist

4 days ago


Lucknow, Uttar Pradesh, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title:

We are seeking a highly skilled Customer Service Representative to join our team. This role will involve handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Daily tasks include answering customer queries, providing product and service information, troubleshooting problems, maintaining accurate customer records, and escalating complex cases to relevant departments.

About the Role:
  • Handle customer inquiries via phone, email, or chat
  • Provide timely and accurate responses to customer queries
  • Troubleshoot and resolve customer complaints in a professional manner
  • Maintain accurate customer records and update databases as necessary
  • Escalate complex cases to relevant departments for further assistance
Requirements and Qualifications:
  • Proficiency in customer service, customer support, and ensuring customer satisfaction
  • Experience in handling customer experience and interacting with customer service representatives
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Problem-solving and conflict resolution skills
  • High school diploma or equivalent; a bachelor's degree is preferred
  • Experience in the healthcare industry is advantageous
Benefits of Working with Us:

We offer a dynamic and supportive work environment that encourages growth and development. Our team is dedicated to delivering exceptional customer experiences, and we're looking for individuals who share our passion for excellence.

What We Offer:
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A collaborative and inclusive work environment
  • The chance to make a real difference in people's lives


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