Reservation Team Lead
3 weeks ago
Job Summary
We are seeking a skilled Reservation Team Lead to join our team at Anantara. As a key member of our front desk team, you will be responsible for ensuring seamless room booking experiences for our guests.
Key Responsibilities
- Provide exceptional guest service and ensure a smooth room booking process.
- Lead a team of reservation agents and provide guidance and support to ensure efficient operations.
- Train new team members and provide ongoing training to ensure high standards are maintained.
- Collaborate with other departments to ensure effective communication and problem-solving.
- Stay up-to-date with industry trends and best practices to continuously improve our services.
Requirements
- Guest-focused personality with excellent communication and interpersonal skills.
- Experience working with Opera Cloud or similar systems.
- Strong organizational and problem-solving abilities.
- Fluency in English; additional languages are a plus.
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