Accor Hotel Reservation Team Lead
2 weeks ago
Main Responsibilities:
- We are seeking a skilled Reservation Executive to join our team at Accor Hotel.
Key Duties:
- Administration:
- Maintain a smooth and coordinated working relationship with different departments.
- Ensure that team members adhere to Human Resource policies.
- Customer Service:
- Maintain and update guest profiles on a regular basis.
- Interact with guests and enable the team to understand their requirements.
- Financial:
- Ensure high levels of room sales through effective upselling.
- Adhere to Accor financial procedures.
- Optimize room occupancy within agreed overbooking policies.
- Balance accounts on a daily basis.
- Operational:
- Adhere to Standard Operating Procedures and policies.
- Optimize room occupancy within agreed overbooking policies.
- Handle incoming and outgoing telephone calls promptly and courteously.
- Ensure all calls are handled according to Resa Vision training.
- Verify the grooming and hygiene of the team.
- Conduct a briefing for the Reservation team.
- Communicate relevant information to the FOM.
- Prepare the reservation team for rate queries and train them accordingly.
- Practice up-selling of rooms.
- Ensure the team strives to achieve budget and departmental goals.
- Address guest special requests.
- Ensure timely communication of airport pick-ups and drops to the concierge chief.
- Mark VIP guests on the system.
- Verify that the Opera system does not contain duplicate guest profiles.
- Ensure field data in Opera aligns with guest information.
- Ensure reports are maintained properly.
Personnel Qualities:
- Ability to accept responsibility.
- Self-confidence, motivation, drive, and tenacity.
- Ability to enhance organizational performance.
- Ability to think strategically, inductively, and creatively.
Additional Responsibilities:
- Ensure cleanliness of areas under supervision.
- Assist other departments in emergency situations.
Employee Responsibilities:
All employees must safeguard their health and safety and that of others in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job assigned by management.
Qualifications:
Your experience and skills include:
- A guest-focused personality is essential.
- Prior experience working with Opera or a related system is an asset.
- Strong interpersonal and problem-solving abilities.
- Fluency in English, with additional languages a plus.
Accor Hotel's Commitment to Diversity and Inclusion:
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
Remote Work:
No
Employment Type:
Full-time
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