Hotel Operations Manager

5 days ago


Jaipur, Rajasthan, India Accor Full time

About the Role

As a key member of the Accor Hotels team, the Director of Hotel Management is responsible for overseeing the smooth operation of our hotel, ensuring exceptional customer satisfaction, and driving financial success.

  • Develop and implement operational strategies to enhance guest satisfaction, quality service, and financial performance.
  • Collaborate with the General Manager to plan, organize, and direct management activities, ensuring alignment with our company's goals.
  • Lead the planning, management, and execution of all food and beverage department activities, focusing on continuous improvement and development.
  • Promote a culture of excellence, encouraging teamwork, and fostering a positive work environment.
  • Work closely with the GM and Director of Finance to optimize profit and loss statements and cost efficiency plans.
  • Contribute to marketing promotions and develop plans to drive revenue growth and guest satisfaction.
  • Represent Accor Hotels at external events, such as hotel management schools, trainings, and other relevant gatherings.
  • Ensure compliance with all health, safety, and quality standards, conducting regular audits and implementing corrective actions as needed.
  • Develop and implement training plans to enhance staff skills and performance, ensuring alignment with our company's objectives.
  • Drive results-oriented initiatives to achieve business objectives, contributing to the overall success of the hotel.
  • In the absence of the General Manager, assume responsibility for the hotel, ensuring seamless operations and decision-making.


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