Duty Manager

3 weeks ago


Jaipur, Rajasthan, India Accor Full time

Job Summary

We are seeking a highly skilled Duty Manager to oversee the smooth and efficient running of our hotel operation. As a key member of our team, you will be responsible for ensuring maximum guest satisfaction and the safety and security of our property.

Key Responsibilities

  • Manage the day-to-day running of the hotel operation in the absence of the General Manager.
  • Problem solve and provide creative solutions to ensure guest satisfaction.
  • Care for VIPs and loyalty members, meeting their needs and exceeding their expectations.
  • Oversee staff and assist with training and development.
  • Manage the Front Office, including telephones, portering, security, and parking.
  • Supervise guest arrivals and departures, ensuring room allocations and check-in/check-out processes are efficient.
  • Oversee all hotel outlets, including Housekeeping and Food and Beverage.
  • Deal with and resolve guest complaints in a professional manner.

Requirements

  • 6 months previous experience in a similar role.
  • Hotel experience required.
  • Full driver's license preferred.
  • Able to hold a Manager's certificate and obtain LCQ.

Salary

$29.18 per hour.


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