Hotel Operations Manager
5 days ago
Key Responsibilities:
- To assume responsibility for hotel operations in the absence of executive management.
- To monitor the operation of all departments to ensure all operating standards are maintained.
- To assist in maintaining a high level of security for both guest and hotel property.
- To effectively handle and resolve all guests' complaints and problems in all areas of the hotel.
- To ensure active and effective communication between all departments during the night and between the night shift staff and the day staff.
Requirements:
- A minimum of three years of experience in residential property management
- A bachelor's degree in a related field, such as Business Administration or Hospitality Management
- Strong leadership skills and the ability to manage a diverse team of employees
Additional Responsibilities:
- To be fully conversant with all emergency procedures and pertinent local legislation
- To ensure all workstations are staffed correctly
- To meet, greet, escort and bid farewell to all VIP guests
Job Qualifications:
- Excellent communication skills, both written and verbal
- Strong organizational skills and attention to detail
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