Reservations Operations Manager
6 days ago
Department Overview
The Reservations Department is a key component of the hotel's operations, responsible for managing room bookings and ensuring efficient service delivery.
Job Responsibilities
- Manage the daily operations of the Reservations Department, ensuring effective service delivery and adherence to hotel standards.
- Supervise and guide a team of reservations staff, providing training and coaching to enhance their skills and performance.
- Collaborate with the Sales Team to develop and implement strategies for increasing occupancy and revenue.
- Work closely with the Front Office Team to ensure seamless communication and coordination of room bookings.
- Assist in the preparation of departmental reports and contribute to the development of new processes and procedures.
- Ensure compliance with hotel policies and procedures, as well as relevant laws and regulations.
Requirements
- At least 2 years' experience in a hotel reservations or related role.
- Strong leadership and communication skills, with the ability to motivate and coach a team.
- Excellent knowledge of hotel operations and revenue management principles.
- Proficiency in Microsoft Office and other relevant software applications.
What We Offer
The successful candidate will have the opportunity to work in a dynamic and fast-paced environment, with a competitive salary and benefits package.
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