Hotel Reservation Supervisor
5 days ago
Job Summary
About the Role
We are seeking a highly skilled Reservation Supervisor to join our team at Anantara. As a key member of our reservations team, you will be responsible for ensuring seamless guest experiences and maximizing revenue through effective room sales and management.
Key Responsibilities
Provide exceptional guest service and consistently offer a high level of engagement and friendliness to all guests.
Ensure the best selection of rooms for guests and maximize revenue through effective up-selling.
Manage room reservation requests, update accurate information in the system, and oversee the booking process to ensure accuracy and efficiency.
Lead a team of reservation agents, providing guidance and support to ensure smooth operations, and train new reservation agents and provide ongoing training to the team.
Requirements
Essential Qualifications
A guest-focused personality with prior experience in the hospitality industry.
Prior experience working with Opera Cloud or a related system.
Strong interpersonal, problem-solving, and organizational abilities to manage reservations, schedules, and inventory effectively.
Strong verbal and written communication skills for effective interaction with team members, guests, and other departments.
Language Skills
Fluency in English; additional languages are a plus.
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