Reservation Team Lead

6 days ago


Jaipur, Rajasthan, India Anantara Full time

Job Title: Reservation Supervisor

About the Role

We are seeking a highly skilled and experienced Reservation Supervisor to join our team at Anantara. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless room reservations, and leading a team of reservation agents.

Key Responsibilities

  • Provide exceptional guest service, ensuring a warm and welcoming experience for all guests.
  • Manage room reservations, rooming lists, and update accurate information in the system.
  • Lead a team of reservation agents, providing guidance and support to ensure smooth operations.
  • Train new reservation agents and provide ongoing training to the team.
  • Ensure the best selection for guests and maximize revenue through up-selling.

Requirements

To be successful in this role, you will need:

  • A guest-focused personality and prior experience in a similar role.
  • Strong interpersonal and problem-solving abilities.
  • Strong organizational abilities to manage reservations, schedules, and inventory effectively.
  • Strong verbal and written communication skills for effective interaction with team members, guests, and other departments.
  • Fluency in English; additional languages are a plus.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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