Reservation Team Lead
6 days ago
Job Title: Reservation Supervisor
About the Role
We are seeking a highly skilled and experienced Reservation Supervisor to join our team at Anantara. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless room reservations, and leading a team of reservation agents.
Key Responsibilities
- Provide exceptional guest service, ensuring a warm and welcoming experience for all guests.
- Manage room reservations, rooming lists, and update accurate information in the system.
- Lead a team of reservation agents, providing guidance and support to ensure smooth operations.
- Train new reservation agents and provide ongoing training to the team.
- Ensure the best selection for guests and maximize revenue through up-selling.
Requirements
To be successful in this role, you will need:
- A guest-focused personality and prior experience in a similar role.
- Strong interpersonal and problem-solving abilities.
- Strong organizational abilities to manage reservations, schedules, and inventory effectively.
- Strong verbal and written communication skills for effective interaction with team members, guests, and other departments.
- Fluency in English; additional languages are a plus.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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