Butler Team Lead

2 days ago


Jaipur, Rajasthan, India AccorHotel Full time
Job Description

As a Butler Team Lead at AccorHotel, you will be responsible for leading and guiding the Butler team to provide exceptional service to our guests. This includes ensuring strong leadership practices to motivate and recognize individual team members, transferring knowledge and responsibility to other team members, and managing tasks to ensure prompt and cordial attention to guests.

Key Responsibilities:

  • Lead and guide the Butler team to provide exceptional service to guests
  • Ensure strong leadership practices to motivate and recognize individual team members
  • Transfer knowledge and responsibility to other team members
  • Manage tasks to ensure prompt and cordial attention to guests
  • Implement departmental strategies and action plans in accordance with hotel strategic and sales plans
  • Accountable for driving and creating action plans of Butler performance in audits and KPIs
  • Conduct comprehensive monthly departmental meetings to include a review of procedures and events
  • Plan operational procedures and organize recruitment
  • Plan the budget and yearly revenue target
  • Conduct statistical performance and forecast reports
  • Practice upselling of hotel products and facilities
  • Proactively handle any arising guest issues, coordinate and manage communication between guests and staff, and follow up to ensure complete service recovery
  • Direct work assignments of all staff under direct supervision and coordinate other operating departments of matters related to Butler operations
  • Schedule weekly department shifts according to occupancy, VIPs, training plans, organize leaves of absence, and follow up on forms
  • Work on improvements on the quality of product and services
  • Provide regular feedback for all staff under direct supervision and ensure they receive recognition based on performance evaluations
  • Analyze guest feedback and provide strategic direction to continuously improve overall rating

Qualifications:

  • University Degree
  • At least 5 years of experience in a managerial role
  • Extensive knowledge of Butler Program

Work Environment:

No remote work

Employment Type:

Full-time


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