Elevated Service Manager
2 days ago
- Lead and guide Butler team to provide exceptional guest service
- Implement leadership practices to foster individualized motivation and recognition initiatives
- Develop and transfer knowledge and responsibility to other team members to improve team performance and create a skilled shadow cabinet
- Manage and supervise department tasks to ensure prompt and cordial guest attention and personalized recognition
- Ensure guests receive a tailored experience as outlined in SOPs, quality standards, and aligned with management goals
- Implement departmental strategies and action plans in line with the hotel's strategic and sales objectives
- Drive and create action plans for Butler performance in audits and KPIs
- Conduct comprehensive monthly departmental meetings to review procedures and events
- Plan operational procedures and organize recruitment efforts
- Develop and manage the budget and annual revenue targets
- Conduct statistical performance and forecast reports
- Upsell hotel products and facilities while proactively handling guest issues and coordinating communication between guests and staff
- Direct work assignments of all staff under direct supervision and coordinate with other operating departments on Butler operations
- Schedule weekly department shifts according to occupancy, VIPs, training plans, and organize leaves of absence
- Work on improvements to the quality of products and services
- Provide regular feedback to staff under direct supervision and ensure they receive recognition based on performance evaluations
- Analyze guest feedback and provide strategic direction to continuously improve overall ratings
- University Degree
- At least 5 years of experience in a managerial role
- Extensive knowledge of Butler Program
- Remote Work: No
- Employment Type: Full-time
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Service Elevator Sales Professional
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Service Operations Coordinator
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Client Servicing Manager
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Customer Service Manager
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Area Manager
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