Senior Service Operations Manager
2 weeks ago
Area Service Manager - Service
Job SummaryThe Area Service Manager - Service is responsible for the dealer service performance in the region and will lead the implementation of various service processes. Key responsibilities include creating customer engagement plans, increasing after-sales service, and ensuring customer satisfaction through quality and timeliness of work done.
Key Responsibilities- Create customer engagement plans based on market behavior and competition targeting areas where the potential is high and the turnaround of customer is less.
- Responsible for Increase of After Sales Service and thereby increased customer market share.
- Responsible for workshop loading and achieving defined targets by number of job orders and service volumes.
- Identify individual customer needs and provide service required to exceed expectations.
- Ensure customer satisfaction through quality and timeliness of work done for customers.
- Maximize customer loyalty and retention.
- Managing all service department employees, as well as monitoring their performance.
- Publish customer engagement events organized by Royal Enfield to customers well in advance.
- Organize service camps to increase service market share and monitor efficacy centrally.
- Contribute to the development of a strategic business plan for spare parts.
- Ensure effective closing of customer complaints.
- Lead Product Quality Reporting.
- Create attractive schemes to increase service visit to the workshop.
- 7+ years of experience in a similar role.
- Extensive service marketing experience.
- Knowledge of dealer service/ parts operations.
- Territory and dealer management experience.
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Senior Operations Manager
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Senior Operations Manager
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