Butler Team Lead

4 weeks ago


Jaipur, Rajasthan, India AccorHotel Full time
Job Title: Butler Team Lead

Job Summary:
As a Butler Team Lead at AccorHotel, you will be responsible for leading and guiding the Butler team to provide exceptional service to our guests. You will ensure strong leadership practices to motivate and recognize individual team members, while also transferring knowledge and responsibility to other team members to improve the team experience.

Key Responsibilities:
• Manage and supervise tasks of the department to ensure guests receive prompt cordial attention and personal recognition
• Ensure guests receive the experience as detailed in SOPs quality standards and aims to achieve the scores and goals set by management
• Implement departmental strategies and action plans in accordance with the hotels strategic and sales plans
• Accountable to drive and create action plans of Butlers performance in audits and KPIs
• Conducts comprehensive monthly departmental meetings to include a review of procedures and events
• Plans operational procedures and organizes recruitment
• Plans the budget and the yearly revenue target
• Conducts statistical performance and forecast reports
• Practices upselling of the hotel products and facilities.
• Proactively handles any arising guest issues coordinates and manages communication between guests and staff and follows up to ensure complete service recovery
• Directs work assignments of all staff under direct supervision and coordinates other operating departments of matters related to Butler operations.
• Schedules weekly department shift according to occupancy VIPs training plans. Organizes leaves of absence and follow up on forms.
• Works on improvements on the quality of product and services
• Provides regular feedback for all staff under direct supervision and ensures they receive recognition based on performance evaluations.
• Analyzes guest feedback and provide strategic direction to continuously improve overall rating

Qualifications:
• University Degree
• At least 5 years of experience in a managerial role.
• Extensive knowledge of Butler Program

Work Environment:
• Full-time position
• No remote work available
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