
Customer Experience Expert
1 day ago
We are looking for a skilled professional to drive customer satisfaction and retention.
The Customer Experience Specialist will be responsible for ensuring a positive customer journey. This includes handling customer calls and following up with them regularly, resolving issues, and collecting feedback to improve overall customer satisfaction via emails, calls, and chat channels. Logistics and order management are also key components of this role.
- Main Responsibilities:
- Ensure a positive customer experience through effective communication and issue resolution
- Handle customer inquiries and resolve issues effectively
- Analyze and act on customer feedback to improve overall customer satisfaction
- Manage logistics and order processing
- Work well in a team and demonstrate strong interpersonal skills
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