Retail Sales and Customer Experience Professional
2 days ago
Customer Experience Manager
Job Description:We are seeking an exceptional Customer Experience Manager to lead our retail outlet's daily operations. As a vital member of our team, you will be responsible for driving sales, enhancing customer satisfaction, and overseeing store operations.
About the Role:
- Customer Service: Deliver outstanding customer service to drive store sales and customer retention.
- Sales Management: Support the Store Manager in achieving monthly sales targets.
- Inventory & Operations: Oversee stock levels, replenishment, and timely ordering.
Main Responsibilities:
- Customer Experience: Implement and maintain visual merchandising standards to enhance customer experience.
- Sales Growth: Drive sales growth by identifying opportunities and implementing effective strategies.
- Operational Efficiency: Ensure operational efficiency by streamlining processes and improving inventory management.
Requirements:
- Experience: 1–3 years of experience in retail operations or store management.
- Skills: Strong customer service, sales orientation, knowledge of inventory management systems, and retail processes.
- Educational Background: Degree in Business Administration, Marketing, or related field.
Good to Have:
- Prior Experience: Prior experience in pet retail, spa, grooming, or lifestyle retail sector.
- Technical Skills: Familiarity with POS systems and CRM tools.
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