
Retail Operations Leader
12 hours ago
As a retail operations leader, you will oversee the day-to-day activities of our boutique in accordance with industry standards. Your primary goal is to drive commercial success by boosting sales growth and maximizing profitability.
The ideal candidate will possess a strong background in retail management, preferably with experience in luxury or premium brands. They must be able to understand customer needs, provide exceptional service, and convert project business through effective partnerships.
- Exceeding Sales Targets
- Delighting customers and converting them into loyal customers
- Converting Project Business through Strategic Partnerships
- Maintaining all necessary reports and inventory in line with brand guidelines.
- Expanding Customer Database - Collecting, updating & maintaining customer data
- Defining strategies to attract new customers and retain existing ones
Key responsibilities include:
• Education: Bachelor / Masters – Degree / Diploma (Retail Management)
• Experience: 4 plus years of retail management experience with luxury / Premium Brands.
• Languages: Fluent English & Hindi
• Skills required:
Organized & process-oriented
Brand Image Concerned
Ability to write reports
Self-starter with excellent communication and presentation skills
Strong computer & analytical skills
• Behavioral competencies:
Responds promptly to customer needs and solicits customer feedback to improve services
Manages difficult or emotional customer situations
Demonstrates attention to detail
Ability to effectively present information & respond to questions from groups of managers, clients and customers
Adheres to company policies & procedures
Supports the organization's goals & values
Commits to long hours of work when necessary to reach goals and completes tasks on time
Meets challenges & resourcefulness
Adapts to changes in the work environment
Generates suggestions for improving work and develops innovative approaches and ideas
Demonstrates accuracy and thoroughness Meets productiveness standards, completes work in a timely manner and strives to increase productivity
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