
Senior Customer Experience Manager
1 day ago
Customer Service Team Lead
">About the Role:
- We are seeking a highly skilled and experienced leader to head our customer service team.
- The successful candidate will have extensive knowledge of customer support principles and practices.
- Strong communication, interpersonal, and problem-solving skills are essential for this role.
About You:
- You must have 8-10 years of experience in customer support or customer service with at least 5 years in leadership.
- You should be able to analyze data and make decisions under pressure.
- You will lead a team of customer support representatives and drive exceptional customer service.
- You will develop and implement processes to improve efficiency and effectiveness.
- You will motivate and encourage the team to achieve targets and goals.
Skill Requirements:
- Excellent communication and interpersonal skills.
- Ability to analyze data and make decisions under pressure.
- Leadership and management skills.
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