
Customer Experience Ambassador
2 days ago
About Us: A dynamic startup in the health and wellness space.
As a Customer Service Specialist, you will handle customer inquiries and resolve concerns through chat, phone calls, and email communication. Your role will be key to delivering an exceptional customer experience.
Key Responsibilities:
- Handle customer inquiries and resolve concerns efficiently
- Maintain product knowledge and policies to address customer inquiries effectively
- Troubleshoot and resolve customer complaints related to product quality and shipping
- Manage orders and ensure timely delivery
- Gather customer feedback and report common issues to improve the customer experience
You will be responsible for resolving customer complaints and providing excellent service. This role requires strong communication skills and the ability to work with customers from diverse backgrounds.
Requirements:
- Experience in speaking with customers and resolving concerns
- Experience in working with tools like Excel or similar
- 2+ years of experience in customer support, preferably in a high-growth startup
- Excellent written and verbal communication skills
We are looking for someone who is passionate about delivering exceptional customer service. If you have a strong desire to help others and provide solutions, this could be the perfect role for you.
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