Hiring Customer Experience Specialist

1 day ago

Gandhinagar, Gujarat, India beBeeCommunication Full time ₹ 4,50,000 - ₹ 7,50,000
Customer Service Representative

About Gutbasket

Gutbasket is a leading brand in fermentation and gut health, specializing in probiotic drinks and content. We aim to make gut health easy, natural, and exciting.

Job Overview

This position is responsible for delivering exceptional customer experiences from pre-purchase to post-purchase. As the first point of contact, you will confirm order details, resolve issues, and maintain customer records.

Key Responsibilities:
  • Phone Calls: Confirm order information with customers who have placed COD orders.
  • Follow up with shipping providers to resolve non-delivered or delayed orders.
  • Maintain and update customer CRM system records.
  • Communicate effectively with customers in English and Hindi over phone calls.
  • Draft professional email replies to customer inquiries.
  • Handle customer feedback and queries via various channels.
Requirements:
  • 1-3 years of customer service experience (D2C/e-commerce preferred).
  • Excellent communication skills in English and Hindi (spoken & written).
  • Good email writing and WhatsApp etiquette.
  • Ability to handle multiple conversations at once while maintaining politeness and professionalism.
  • Basic computer skills – Google Sheets, CRM tools, email handling.
  • Problem-solving mindset with patience and empathy.
Bonus Points If You Have:
  • Experience working in a startup or D2C brand.
  • Familiarity with shipping/logistics coordination.
  • Comfort with using tools like Shopify, Zoho, Freshdesk, or similar.

The ideal candidate will be friendly, detail-oriented, and passionate about providing excellent customer experiences.

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