Employee Relations Specialist

The Senior Employee Relations Partner role involves serving as a key partner to various teams including Global Human Resource Business Partners, Global Employment Law Team, Diversity Equity and Inclusion Team, and Global Safety Security Team. This position requires providing advice counsel to employees managers leaders HRBPs related to performance management challenges interpersonal conflict conduct issues and other employee relations matters as needed.

This includes supporting the completion of investigations grievance processes ensuring they are conducted in a thorough neutral timely manner partnering with Global Employment Law as necessary appropriate. Additionally identifying broader employee relations issues across the enterprise partnering cross-functionally with COEs to recommend implement effectuate improvements to the employee experience through consistency compassion scalable approach.

Responsibilities:

• Bring our People Pact to life by supporting the delivery of Employee Relations programs to an audience of managers and employees serve as a first point of contact for managers regarding performance concerns conflict management other Employee Relations matters maintain and update internal Employee Relations Case Management tracker.

• Advise counsel managers HR partners on the enterprise performance philosophy serve as an initial point of contact for managers regarding performance concerns provide resources training materials to help inform managers employees provide guidance on best practices coach train managers on how to thoroughly meaningfully document feedback conversations.

• Act as a key thought partner to HRBPs around employee interpersonal challenges conduct issues leadership concerns etc. in their respective organizations provide feedback advice support to employees managers leaders across the enterprise regarding interpersonal conflict conduct concerns/issues leadership style concerns other various employee relations matters.

• Conduct low-to-moderate-complexity investigations grievance processes disciplinary processes ensuring all appropriate documentation is created maintained providing actionable recommendations insights back to the enterprise as appropriate.

• Play a key role in administering maintaining internal ERCM create cases provide thorough accurate notes on case details regularly update status details of cases conduct audits ensure global data is being entered maintained in accordance with internal SOPs conduct data cleansing when needed compile analyze reports for stakeholders.

• Implement effectuate continuously work to improve ER processes across the enterprise to help drive a consistently excellent employee experience globally.

• Support the development expansion of training materials that will enable a growing audience of both managers employees collaborate with cross-functional partners to identify areas additional enablement materials needed contribute to the creation content geared toward improving the employee experience continuing to maintain Servicenows outstanding workplace culture.

• Partner with Global Employment Law team to provide HR policy process program coaching to employees managers when appropriate become an expert in local regional legislation policy interpretation to help ensure compliance.

• Play an active role in standardizing processes for the Employee Relations team by utilizing Servicenow platform exploring Gen AI capabilities demonstrate innovative mindset identify support development of future process improvements support the creation documentation of Employee Relations processes procedures.

• Act as a culture champion regionally globally working with HR partners business stakeholders to drive high-levels of engagement.

• Complete various projects tasks as required with cross-functional HR Partner teams working on projects/programs.

Qualifications

• Experience leveraging or critically thinking about how to integrate AI into work processes decision-making problem-solving may include using AI-powered tools automating workflows analyzing AI-driven insights exploring AIs potential impact on the function industry.

• Demonstrated ability to provide feedback coaching to employees leaders at every level leading with empathy helping others reflect grow in response to workplace challenges able to influence effectively help drive situations to the right outcome.

• Excellent interpersonal communication empathy active listening skills able to adjust communication style to support influence leaders employees at various levels of the organization.

• Strong learning agility ability to manage own time workload juggling conflicting priorities confidence handling ambiguous fluid situations flexibility composure effectiveness aware of own strengths opportunities growth involving right people to identify useful learning opportunities.

• Commitment to valuing diversity contributing to an equitable inclusive working environment ability to assess situations objectively remain neutral reach positive reasonable outcomes.

• Comfortable navigating ambiguous fluid quickly-evolving situations.

• Able to manage own time effectively juggling conflicting priorities in a fast-paced environment.

Requirements

• 5+ years direct client-facing experience in an Employee Relations role experience with performance management/improvement conducting workplace investigations.

• Experience with an HR ticketing system Servicenow platform expertise desired proficiency Microsoft Office Suite or related software proficiency navigating through HRIS systems Peoplesoft Workday Tableau etc.