Renewals Contract Administrator

7 days ago

Jaipur, Rajasthan, India beBeeFamiliarity Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Renewals Operations Specialist


This role requires an individual who exercises operational excellence, meticulous record-keeping and task management, strong understanding of writing and preparing supporting renewal documentation and quotes.

As a member of this rapidly growing team, you will have a direct impact on our go-to-market strategy by supporting the CS organization in preparation of resources and documentation related to client renewals.

Key Responsibilities:

  • Collaborate with Customer Success Managers and Renewal Representatives on renewal document preparation, including supplying teams with contract quotes, and supporting documentation for ongoing client renewal conversations.
  • Analyze client data within various internal and external tools to gather supporting information needed to create documentation.
  • Work with employees to help identify actions needed to support a successful renewal process.
  • Build strong working relationships across Sales, Product, and Customer Success teams.

Requirements:

  • 2+ years of experience executing and analyzing customer data to assist in a smooth renewal process for a high-growth SaaS company, with a track record of exceeding KPIs.
  • Strong analytical and problem-solving abilities.
  • Excellent project management skills and attention to detail.
  • Familiarity with CRM and renewal management software is a must (e.g., Salesforce, Gainsight, and Conga).
  • Familiarity with generating quotes for various client segments (e.g., SMB, MM, & Enterprise).

Preferred Qualifications:

  • Associate or Bachelor's degree preferred
  • US Shift Timings

Skills and Abilities:

  • Self-starter with a proven track record of driving customer success in SaaS companies and/or project management and driving adoption of technology within an organization.
  • Ability to multitask, prioritize, and scale.
  • Highly data-driven with a commitment to understanding the renewal lifecycle, and ability to create customized documentation for clients at scale.
  • Strong presentation, excellent verbal and written communication skills.
  • Flexible, adaptable team player with strong interpersonal skills.

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