Sales Operations Specialist
6 days ago
Secureworks, a global cybersecurity leader, empowers our customers and partners to outmaneuver adversaries with precision, enabling them to rapidly adapt and respond to market forces. Our unique combination of cloud-native, SaaS security platform and intelligence-driven security solutions, informed by 20+ years of threat intelligence and research, sets us apart from other security platforms.
We offer competitive compensation and benefits packages, recognizing and rewarding our employees for exceptional results. Our focus on continued learning and growth keeps our team members engaged and excited about the future. We prioritize work-life balance, providing flexible work options when available.
Our Sales Operations team is the backbone of developing sales processes and procedures for administering, fulfilling, and communicating both online and offline orders. As a bridge between sales and other operational functions, we leverage our expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting, and more.
We're seeking a Sales Operations Advisor to join our Sales Operations Team in Hyderabad. As a key member of our team, you will enable clients to maximize returns on IT investments, drive efficiencies, and reduce costs. You will play a meaningful role in meeting customers' needs, crafting and maintaining a global portal for customer accounts, and building positive relationships to ensure an outstanding experience for both our customers and sales teams.
Key Responsibilities:
- Work with sales, marketing, customer care, and technical support teams to drive process improvements
- Be the customer's advocate, identifying areas of opportunity to enhance the overall experience
- Provide pre-sales and/or post-sales operational support
- Research customer or order problems and work cross-functionally to deliver solutions
- Foster a positive customer or partner experience
Requirements:
- 5 to 8 years of proven experience in sales operations
- Ability to communicate strategic priorities and build consensus across internal teams
- Capacity to prioritize and handle workloads for critical project timelines in a fast-paced environment
- Ability to develop innovative approaches to complex problems
- Experience working towards set timelines
Secureworks is an equal employment opportunity employer.
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