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Insurance Operations Specialist

1 month ago

Hyderabad, Telangana, India 2coms Full time
Job Title: Insurance Operations Specialist Job Summary: We are seeking a highly skilled Insurance Operations Specialist to join our team at 2coms. As an Insurance Operations Specialist, you will play a critical role in ensuring the smooth processing of various claims and transactions related to insurance policies. Key Responsibilities: ∙ Assist front office in buying and selling insurance policies and linking them with client accounts to ensure smooth processing. ∙ Responsible for tracking and paying commissions to Financial Advisors (FAs) for selling insurance products and annuity clients. ∙ Process various requests received from FAs via workflow tools for linking policies with accounts. ∙ Process trades manually that are stuck in the system due to technical glitches. ∙ Achieve turnaround time and accuracy targets for all areas of work. ∙ Understand and interpret verbal and written communication effectively to take required action. ∙ Exceed or meet training targets and get accredited on various worktypes within the team. ∙ Keep abreast with latest process updates received at regular intervals or ad-hoc cases. ∙ Complete all mandatory training and certifications for self and adhere to all policies and procedures to ensure compliance. ∙ Effectively address client queries with timeliness and accuracy. ∙ Process exceptions and/or tasks assigned as per defined procedures/timelines. ∙ Liaise with all stakeholders via email, phone call, or chats to ensure timely and accurate resolution. Requirements: ∙ 0-3 years of relevant experience in Insurance Operations back office operations. ∙ Knowledge of securities market. ∙ Ability to multitask in a fast-paced environment. ∙ Good working knowledge of Excel and Word. ∙ Strong written and verbal communication skills in English. ∙ Reasoning skills required. Education: ∙ Bachelor's degree or equivalent – practical experience preferred. ∙ MBA, preferable finance (desired). ∙ Any PG Course.