Insurance Operations Specialist
3 weeks ago
Job Title: Insurance Operations Specialist
Job Summary:
We are seeking a highly skilled Insurance Operations Specialist to join our team at 2coms. As an Insurance Operations Specialist, you will be responsible for assisting the front office in buying and selling insurance policies, linking them with client accounts, and ensuring smooth processing of various claims.
Key Responsibilities:
- Assist front office in buying and selling insurance policies and linking them with the client account to ensure smooth processing of various claims
- Responsible for tracking and paying commissions to FA for selling insurance products and annuity clients
- Process various requests received from FA via workflow tool for linking the policy with account
- Process trades manually which are stuck in the system due to technical glitches
- Achieve turnaround time & accuracy targets for all areas of work
- Understand and interpret verbal & written communication effectively to take required course of action
- Exceed / Meet training targets and get accredited on various worktypes within the team
- Keep abreast with latest process updates received at regular intervals / ad-hoc cases
- Complete all mandatory training and certifications for self and adhere to all policies and procedures to ensure compliance
- Effectively address client queries with timeliness and accuracy
- Process exceptions and/or tasks assigned as per the defined procedures/timelines
- Liaise with all stakeholders via email/phone call/chats to ensure timely & accurate resolution
- Actively participate and contribute to team initiatives such as regular team meetings, process huddles, and presentation of thoughts/ideas, etc.
Requirements:
- Bachelor's degree or equivalent – practical experience preferred
- MBA, Preferable finance (Desired)
- Any PG Course
- 0-3 years relevant experience in Insurance Operations back office operations
- Knowledge of securities market
- Ability to multitask in a fast paced environment
- Good working knowledge of Excel & Word
- Strong written and verbal communication skills in English
- Reasoning skills
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