Insurance Operations Specialist

2 weeks ago


Hyderabad, Telangana, India 2coms Full time
Job Title: Insurance Operations Specialist

Job Description:

At 2coms, we are seeking an Insurance Operations Specialist to join our team. As an Insurance Operations Specialist, you will play a crucial role in supporting the insurance operations function, ensuring seamless processing of various claims, and providing exceptional customer service.

Key Responsibilities:

∙ Assist the front office in buying and selling insurance policies, ensuring smooth processing of claims.

∙ Track and pay commissions to Financial Advisors for selling insurance products and annuity clients.

∙ Process requests from Financial Advisors via the workflow tool for linking policies with client accounts.

∙ Manually process trades stuck in the system due to technical glitches.

∙ Achieve turnaround time and accuracy targets for all areas of work.

∙ Interpret verbal and written communication effectively to take required action.

∙ Exceed or meet training targets and get accredited on various work types within the team.

∙ Stay up-to-date with the latest process updates and ad-hoc cases.

∙ Complete all mandatory training and certifications, adhering to all policies and procedures to ensure compliance.

∙ Address client queries with timeliness and accuracy.

∙ Process exceptions and tasks assigned according to defined procedures and timelines.

∙ Liaise with stakeholders via email, phone calls, or chats to ensure timely and accurate resolution.

Requirements:

∙ 0-3 years of relevant experience in Insurance Operations back office operations.

∙ Knowledge of securities markets (essential).

∙ Ability to multitask in a fast-paced environment (essential).

∙ Good working knowledge of Excel and Word (essential).

∙ Strong written and verbal communication skills in English (essential).

∙ Reasoning skills required (essential).

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