Cybersecurity Operations Specialist
4 weeks ago
At Secureworks India Pvt. Ltd. (7230), we're looking for a skilled Cybersecurity Operations Specialist to join our team. As a key member of our Sales Operations team, you'll play a critical role in developing and implementing sales processes and procedures that drive business growth and customer satisfaction.
As a Cybersecurity Operations Specialist, you'll work closely with our sales, marketing, and customer care teams to identify areas of opportunity and implement process improvements that enhance the overall customer experience. You'll be responsible for providing pre-sales and post-sales operational support, researching customer or order problems, and working cross-functionally to deliver solutions.
Key responsibilities include:
- Working with sales, marketing, and customer care teams to drive process improvements
- Providing pre-sales and post-sales operational support
- Researching customer or order problems and working cross-functionally to deliver solutions
- Focusing on delivering a positive customer or partner experience
Requirements include:
- 5 to 8 years of proven experience in sales operations
- Ability to communicate strategic priorities and build consensus across internal teams
- Capacity to prioritize and handle workloads for critical project timelines in a fast-paced environment
- Ability to develop innovative approaches to complex problems
Secureworks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
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