OTC - APAC Collections Specialist
3 weeks ago
Job Role: OTC Collection Specialist
Key Responsibilities:
- Coordinate offshore/onshore teams and discuss daily tasks and status in scrum meetings.
- Resolve disputes and customer queries.
- Respond to customer queries through calls and/or emails.
- Prepare and maintain BRD/SOP documents.
- Lead a team in managing end-to-end Order to Cash operations, ensuring smooth and timely execution of orders, accurate invoicing, and efficient collections.
- Collaborate with Sales, Customer Service, and Finance teams to resolve escalated customer issues, address payment disputes, and streamline processes.
- Utilize Dashboards to ensure accurate and timely recording of transactions and provide insights for decision-making.
- Perform testing for each system in prod and test environments before final sign-up from client side.
- Perform RCA for failures in test and Prod Environment.
- Troubleshoot files and jobs failures and re-run.
- Support IOL, OBI, NxtGen teams on their issues.
- Build and manage relationships with business partners to manage expectations and ensure customer satisfaction.
- Work on various types of reports which need to be completed before the deadline.
- Allocate work and set goals for the team.
- Share and update regular AR Report with the Team for Payment Collection.
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OTC Collection Specialist
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Pune, Maharashtra, India Johnson Controls Full time**Job Summary:**As an OTC Collection Specialist - APAC, you will play a key role in ensuring the smooth execution of orders, accurate invoicing, and efficient collections in the Asia Pacific region. Your primary responsibility will be to collaborate with cross-functional teams to resolve customer issues, address payment disputes, and streamline processes.Key...
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OTC - APAC Collections Specialist
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Pune, Maharashtra, India Johnson Controls Full timeJob Role: OTC Collection SpecialistResponsibilities:Coordination of offshore/onshore teams and discussion of daily tasks and status on scrum meetings.Resolution of disputes and customer queries.Responding to customer queries through calls and/or emails.Preparation and maintenance of BRD/SOP documents in a timely manner.Leadership of a team of professionals...
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Pune, Maharashtra, India Johnson Controls Full timeJob Role - OTC Collection SpecialistKey Responsibilities:Customer Service SpecialistCoordinate offshore/onshore teams and discuss daily tasks and statusDisputes and customer queries resolutionResponding to customer queries through calls and/or emailsPreparing/Maintaining BRD/SOP documentsKey Skills:Order to Cash operations managementCollaboration with...
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