OTC - APAC Collections Specialist

2 weeks ago


Pune, Maharashtra, India Johnson Controls Full time

About the Role:

We are seeking a highly skilled Collections and Customer Services Expert to join our team in Pune. The successful candidate will be responsible for leading a team of professionals in managing end-to-end Order to Cash operations.

Key Responsibilities:

  • Coordination of offshore/onshore teams and discussion of daily tasks and status in scrum meetings.
  • Resolution of disputes and customer queries.
  • Responding to customer queries through calls and/or emails.
  • Maintenance of BRD/SOP documents.
  • Collaboration with Sales, Customer Service, and Finance teams to resolve escalated customer issues.
  • Utilization of Dashboards to ensure accurate and timely recording of transactions.
  • Troubleshooting of files and jobs failure.
  • Support of IOL, OBI, NxtGen teams on their issues.
  • Builds and manages relationships with business partners.
  • Work allocation and goal setting for the team.

Requirements:

  • Exp - 3 to 5 Years
  • Location - Pune


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