Customer Experience Leader

3 days ago

Thoothukudi, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 12,00,000 - ₹ 18,00,000

As a key player in ensuring seamless customer experiences, you will be responsible for overseeing and optimizing support operations. You will lead and manage a team of product specialists, focusing on delivering exceptional service and technical assistance.

Key Responsibilities
  • Develop and implement metrics to measure support performance (SLA's, CSAT, Response and Resolution Time).
  • Manage the resolution of customer issues through various channels (tickets, chat, email, phone).
  • Monitor and maintain service level agreements (SLAs) for response and resolution times.
  • Build, train, and manage a team of skilled support professionals.
Requirements
  • Strong leadership and team management skills
  • 4+ years of experience in Customer Support for a B2B SaaS platform company
  • Excellent analytical, presentation, and documentation skills

At our organization, we value innovation and teamwork. We believe that our employees are the driving force behind our success, and we strive to provide a supportive and dynamic work environment. As a member of our team, you can expect a challenging and rewarding role that offers opportunities for growth and professional development. If you are a motivated and experienced professional who is passionate about delivering exceptional customer service, we encourage you to apply.

Benefits

We offer a competitive compensation package, comprehensive benefits, and opportunities for career advancement.

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