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Chief Customer Experience Officer
3 weeks ago
This is a contract position with a global technology leader. We seek a proactive specialist to manage customer interactions, encourage purchases, and resolve account issues.
Key Responsibilities:
- Contact customers to resolve outstanding overages or encourage purchases post-trial expiration.
- Process orders promptly after the customer reaches out and sends purchase confirmation.
- Coordinate account suspensions for non-response as needed, ensuring proper documentation.
- Maintain detailed records of follow-ups and interactions.
- Generate reports on conversion rates from trials to purchases, accounts suspended due to non-response, and other relevant metrics.
Requirements:
- Advanced knowledge of Microsoft Excel software.
- Basic knowledge of Microsoft Word.
- Analytical skills to track performance metrics and improve processes.
- Organized and detail-oriented with the ability to meet deadlines.
- Problem-solving ability.
- Experience in customer service.
- Strong communication and negotiation skills.
- Proficiency with CRM systems like Salesforce.
- Experience in Zendesk.
Our company fosters a progressive culture, creativity, and a flexible work environment. We use cutting-edge technologies to keep ourselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence define our organization.
Our company offers competitive benefits, professional growth opportunities, and a positive work-life balance. If you are looking for a challenging role that allows you to make a difference, we encourage you to apply.
