
Senior Customer Experience Leader
2 days ago
We are seeking a senior customer experience leader who can build high-performing support teams across geographies.
Key responsibilities include leading global customer support, managing L1/L2 teams, and driving escalation resolution.
The ideal candidate will have 10+ years of experience in customer support, with a strong background in SaaS platforms.
Additional requirements include experience managing global enterprise accounts, familiarity with DevOps/SaaS support ecosystem, and excellent English communication skills.
A strong track record in KPI management, data analytics, and customer engagement is also essential.
This role requires collaboration with cross-functional teams, including Product, Tech & Delivery teams.
Recruiting, training, and mentoring high-performing support teams is also a key responsibility.
The successful candidate will be responsible for building and implementing support SLAs, SOPs, QA metrics, and managing NPS scores.
An empathetic and data-driven leader who can drive continuous improvement initiatives is required.
A customer-first support mindset and the ability to own customer retention are crucial for this role.
We are looking for a seasoned professional who can lead our support function to excellence.
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Product Management Leader
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Customer Experience Leader
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Ambassador of Customer Experience
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Senior Operations Leader
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DFT Solutions Leader
2 days ago
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Human Resource Strategic Leader
1 day ago
Thoothukudi, Tamil Nadu, India beBeeStrategic Full time ₹ 2,00,00,000 - ₹ 2,50,00,000We are seeking a visionary leader to spearhead our Human Resource Business Partner initiative.Key Responsibilities:Drive strategic vision and execution excellence, fostering dynamic operations and organizations focused on customer-centricity, team growth, and well-being.Provide direction to the team, implementing effective Human Resource strategies.Maintain...
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Chief Customer Experience Officer
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Senior Financial Leader
4 days ago
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Senior Operations Leader
13 hours ago
Thoothukudi, Tamil Nadu, India beBeeOperations Full time ₹ 15,00,000 - ₹ 25,00,000Job OpportunityA Senior Operations Leader is required to oversee financial planning and budgeting processes across multiple units. This role will involve ensuring accurate cost tracking, analyzing variances, and forecasting future expenses.Main ResponsibilitiesFinancial Planning: Develop and implement comprehensive financial plans for each unit, including...