
Senior Operations Leader
6 days ago
We are seeking an experienced leader to manage large-scale operations across Banking, Financial Services, and Insurance (BFSI). The role requires strong expertise in Wealth Management, Retail Banking, Compliance, and Financial Risk functions, along with leadership skills to drive automation, transformation, and continuous improvement initiatives.
The ideal candidate will bring 15+ years of experience in setting up, transitioning, and managing large operations teams (150+ headcount), working with global clients across various regions.
Key Responsibilities:
- Lead end-to-end Service Delivery Management for global banking and financial clients, ensuring operational excellence and compliance.
- Manage large delivery operations with high-quality service levels, customer satisfaction, and compliance with regulatory standards.
- Drive automation and process improvements, leveraging analytics and digital tools to enhance productivity and customer experience.
- Partner with senior client stakeholders to provide strategic leadership and define business vision in alignment with compliance and customer experience objectives.
- Oversee risk management, KYC, CDD/EDD, and financial compliance operations, ensuring audit readiness and regulatory adherence.
- Build and mentor cross-functional teams, promoting diversity, equity, and inclusion while driving employee engagement.
- Establish MIS reporting frameworks and deliver insights to enable data-driven decision-making.
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