Customer Experience Associate

4 days ago


Thoothukudi, Tamil Nadu, India beBeeCustomerExperience Full time ₹ 5,00,000 - ₹ 8,00,000
Job Title

We are seeking a highly skilled and passionate individual to join our team as a Customer Experience Associate. This role involves tracking and managing customer experience, including proactive communication through calls, surveys, and WhatsApp.

This is an exciting opportunity for a customer-focused professional to make a meaningful impact on our customers' experience.

The ideal candidate will have a strong customer-first attitude, excellent communication and interpersonal skills, and the ability to work collaboratively in a fast-paced environment.

  • Bachelor's degree in Marketing, Business Administration, or related field;
  • Minimum 1 year of experience in customer service or a related field;
  • Excellent analytical and problem-solving skills;
  • Strong attention to detail and organizational skills;
  • Able to work in shifts, including weekends and holidays.
Key Responsibilities:
  • Track and manage customer complaints and feedback;
  • Develop and implement effective solutions to improve customer satisfaction;
  • Maintain accurate records and reports of customer interactions;
  • Collaborate with cross-functional teams to identify and address customer pain points;
  • Stay up-to-date with industry trends and best practices in customer experience.

As a Customer Experience Associate, you will play a critical role in driving customer satisfaction and loyalty. If you are a motivated and customer-centric individual who thrives in a dynamic environment, we encourage you to apply for this exciting opportunity.



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