
Commercial Debt Recovery Specialist
2 weeks ago
Job Description:
- Own a collection portfolio in the range of $25M - $75M, liaising with customer accounts payable, field & service sales, order management, regional tax, logistics & contract manufacturers to action on accounts receivable, orders on hold, customer disputes, new deals, payment terms & credit limit.
Required Skills and Qualifications:
- Familiarity with EMEA region collection practices and complex business models involving resellers, distributors & direct partners.
- Ability to thoroughly analyze and strategize a given collection portfolio to ensure average due date remains at zero.
- Knowledge of SAP, CRM is a must.
- Basic knowledge of accounting, banking, and finance.
Responsibilities:
- Perform collection duties on delinquent accounts.
- Respond to customer inquiries relative to billing and/or payment problems in a timely manner.
- Establish and maintain positive relationships/communication with other departments and clients to enhance customer service.
- Maintain complete and accurate records of all accounts.
- Handle difficult collection problems in order to eliminate the need for outside collection efforts.
- Handle all AR adjustments like creating Debits/Credits for tax, VAT, WTAX, Refunds, Intercompany transfers, reconciliations and disputes.
- Handle incoming payments and remits and account reconciliation.
- Recommend accounts to be referred to collection agencies in a timely manner.
Education and Experience:
- Bachelor's Degree.
- Minimum of 5-6 years in B2B collections domain.
- Exposure to large dollar volume customers.
- Successful record of communicating with internal and external customers.
- Demonstrated problem resolution.
- Demonstrated process improvement.
- Exposure to Letter of Credit, Standby letter of credit & bank guarantees.
- Understanding VAT & TAX requirements.
- Experience in handling all AR related disputes.
Characteristics:
- Professional phone etiquette.
- Ability to communicate (verbal and written) effectively.
- Good organizational skills.
- Ability to consistently meet deadlines.
- Shows initiative in decision making.
- Ability to set priorities.
- Attention to detail.
- Goal oriented.
- Able to work individually (self-starter) and in a team environment.
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