Commercial Debt Recovery Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeCollector Full time ₹ 1,04,000 - ₹ 1,30,878
Key Account Collector

Job Description:

  • Own a collection portfolio in the range of $25M - $75M, liaising with customer accounts payable, field & service sales, order management, regional tax, logistics & contract manufacturers to action on accounts receivable, orders on hold, customer disputes, new deals, payment terms & credit limit.

Required Skills and Qualifications:

  • Familiarity with EMEA region collection practices and complex business models involving resellers, distributors & direct partners.
  • Ability to thoroughly analyze and strategize a given collection portfolio to ensure average due date remains at zero.
  • Knowledge of SAP, CRM is a must.
  • Basic knowledge of accounting, banking, and finance.

Responsibilities:

  • Perform collection duties on delinquent accounts.
  • Respond to customer inquiries relative to billing and/or payment problems in a timely manner.
  • Establish and maintain positive relationships/communication with other departments and clients to enhance customer service.
  • Maintain complete and accurate records of all accounts.
  • Handle difficult collection problems in order to eliminate the need for outside collection efforts.
  • Handle all AR adjustments like creating Debits/Credits for tax, VAT, WTAX, Refunds, Intercompany transfers, reconciliations and disputes.
  • Handle incoming payments and remits and account reconciliation.
  • Recommend accounts to be referred to collection agencies in a timely manner.

Education and Experience:

  • Bachelor's Degree.
  • Minimum of 5-6 years in B2B collections domain.
  • Exposure to large dollar volume customers.
  • Successful record of communicating with internal and external customers.
  • Demonstrated problem resolution.
  • Demonstrated process improvement.
  • Exposure to Letter of Credit, Standby letter of credit & bank guarantees.
  • Understanding VAT & TAX requirements.
  • Experience in handling all AR related disputes.

Characteristics:

  • Professional phone etiquette.
  • Ability to communicate (verbal and written) effectively.
  • Good organizational skills.
  • Ability to consistently meet deadlines.
  • Shows initiative in decision making.
  • Ability to set priorities.
  • Attention to detail.
  • Goal oriented.
  • Able to work individually (self-starter) and in a team environment.

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