Debt Recovery Specialist

3 days ago


Bengaluru, Karnataka, India beBeeRecovery Full time ₹ 6,00,000 - ₹ 12,00,000

Debt Recovery Representative Job Description

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The primary objective of this role is to initiate contact with customers having outstanding payments and work towards resolving these cases in a timely manner. We are looking for a highly skilled Debt Recovery Representative who can effectively communicate with clients, understand their financial situations, and negotiate suitable repayment plans.

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Main Responsibilities:

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  • Contacting customers via phone calls to remind them of their overdue payments and facilitate the repayment process.">
  • Tracking assigned accounts, maintaining regular follow-ups, and escalating unresolved cases to the relevant teams.">
  • Guiding customers on available payment modes, timelines, and resolving basic queries related to dues.">
  • Accurately recording call outcomes, payment commitments, and updating CRM or collection software as required.">
  • Ensuring all interactions comply with RBI guidelines, company policies, and ethical standards.">
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Required Skills & Competencies:

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  • Effective Communication: Clear, assertive, and respectful verbal communication in English and regional languages.">
  • Negotiation Ability: Persuasive approach to encourage timely payments while maintaining professionalism.">
  • Data Accuracy: Strong attention to detail in logging call notes and updating customer records.">
  • Tech Familiarity: Basic proficiency in MS Excel, CRM platforms, and call management systems.">
  • Discretion: Maintain confidentiality of customer data and financial information.">
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What We Offer:

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  • An opportunity to work with a reputable organization in the debt recovery industry.">
  • A dynamic and supportive team environment.">
  • Growth opportunities for talented individuals.">
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