Debt Recovery Specialist

21 hours ago


Bengaluru, Karnataka, India beBeeRecovery Full time ₹ 10,00,000 - ₹ 18,00,000
Job Description

Dedicated professionals sought for debt recovery and account management positions. Key responsibilities include contacting customers with overdue payments, negotiating repayment, and coordinating payment modes.

Additional tasks involve tracking assigned accounts, maintaining regular follow-ups, escalating unresolved cases, and accurately recording call outcomes and payment commitments.

  • Debt Recovery Calls: Engage customers to discuss outstanding debts and negotiate timely repayments.
  • Account Follow-Up: Regularly track assigned accounts, communicate with customers, and escalate disputes as necessary.
  • Payment Coordination: Assist customers in understanding payment options, timelines, and resolve basic queries related to dues.
Required Skills & Competencies

Candidates must possess strong communication skills, enabling clear and respectful verbal communication in English and regional languages. Effective negotiation abilities are also crucial, along with empathy and patience when handling sensitive conversations.

  • Communication Skills: Assertive and respectful verbal communication.
  • Negotiation Ability: Persuasive approach to encourage timely payments.
  • Empathy & Patience: Handle sensitive conversations with tact.
Benefits

Successful candidates will gain valuable experience in customer interaction, negotiation, and problem-solving. A dynamic work environment fosters growth and development opportunities.

Others

Strong attention to detail is essential for accurate logging of call notes and updating customer records. Basic proficiency in MS Excel and CRM platforms is required, while discretion in handling customer data and financial information is paramount.



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