Debt Recovery Specialist

2 days ago


Bengaluru, Karnataka, India beBeeRecovery Full time ₹ 12,000
Debt Recovery Specialist

Job Summary:

A dedicated Debt Recovery Specialist is required to engage with customers, negotiate repayment plans, and update CRM systems. The ideal candidate will have excellent communication skills, a persuasive approach, and the ability to handle sensitive conversations.

Key Responsibilities:

  • Make outbound calls to customers with overdue payments, providing clear explanations of payment options and timelines.
  • Track assigned accounts, maintain regular follow-ups, and escalate unresolved cases to senior team members.
  • Provide guidance on payment modes, resolve basic queries related to dues, and accurately record call outcomes.
  • Ensure all interactions adhere to RBI guidelines, company policies, and ethical standards.
  • Collaborate with the legal or escalation team to resolve customer disputes and concerns.

Required Skills & Competencies:

  • Clear, assertive, and respectful verbal communication in English and regional languages.
  • Persuasive approach to encourage timely payments while maintaining professionalism.
  • Handle sensitive conversations with tact, especially in hardship or dispute cases.
  • Strong attention to detail in logging call notes and updating customer records.
  • Basic proficiency in MS Excel, CRM platforms, and call management systems.
  • Maintain confidentiality of customer data and financial information.


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