
Debt Recovery Specialist
2 days ago
Job Summary:
A dedicated Debt Recovery Specialist is required to engage with customers, negotiate repayment plans, and update CRM systems. The ideal candidate will have excellent communication skills, a persuasive approach, and the ability to handle sensitive conversations.
Key Responsibilities:
- Make outbound calls to customers with overdue payments, providing clear explanations of payment options and timelines.
- Track assigned accounts, maintain regular follow-ups, and escalate unresolved cases to senior team members.
- Provide guidance on payment modes, resolve basic queries related to dues, and accurately record call outcomes.
- Ensure all interactions adhere to RBI guidelines, company policies, and ethical standards.
- Collaborate with the legal or escalation team to resolve customer disputes and concerns.
Required Skills & Competencies:
- Clear, assertive, and respectful verbal communication in English and regional languages.
- Persuasive approach to encourage timely payments while maintaining professionalism.
- Handle sensitive conversations with tact, especially in hardship or dispute cases.
- Strong attention to detail in logging call notes and updating customer records.
- Basic proficiency in MS Excel, CRM platforms, and call management systems.
- Maintain confidentiality of customer data and financial information.
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