Financial Recovery Specialist
2 days ago
To drive recoveries on overdue loans with a focus on Personal Loans, Business Loans, and Auto Loan portfolios by engaging with customers, negotiating settlements, and ensuring timely repayment.
This role is responsible for the entire loan lifecycle from collection to resolution, requiring strong analytical skills, excellent communication abilities, and a customer-centric approach.
Job Description:- Collect outstanding debts through effective communication and negotiation with customers, leveraging industry knowledge and compliance requirements.
- Develop and implement strategies to improve debt recovery rates and reduce bad debt write-offs.
- Collaborate with internal stakeholders to resolve disputes and maintain accurate records of collections activity.
- Provide exceptional customer service, ensuring that all interactions are professional, respectful, and empathetic.
- Stay up-to-date with regulatory changes and industry best practices to ensure compliance and optimize collections efforts.
- Excellent communication and interpersonal skills, with the ability to engage effectively with customers, colleagues, and senior management.
- Strong analytical and problem-solving skills, with experience in data analysis and interpretation.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
- Proficiency in MS Office, including Excel, Word, and PowerPoint.
- Knowledge of credit and finance principles, including laws and regulations.
- Experience in collections or a related field, with a proven track record of success.
- Competitive salary and bonus structure.
- Opportunities for career growth and professional development.
- A dynamic and supportive team environment.
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