Help Desk Specialist

1 week ago

Thoothukudi, Tamil Nadu, India beBeeCustomer Full time ₹ 3,00,000 - ₹ 6,00,000

Job Title: Customer Service Representative

Key Responsibilities:
  • Provide outstanding customer satisfaction by responding to customer complaints and queries in a timely and professional manner.
  • Establish strong relationships with customers through proactive communication via email, social media, and phone calls to resolve their issues and provide detailed information.
  • Maintain accurate records of each interaction for future reference and use this information to enhance customer service delivery.
  • Lead training sessions for new employees to develop their skills and ensure they are equipped to handle complex customer interactions effectively.
Requirements:
  • Prior experience working as a Customer Service Representative or similar role in the Customer Service department.
  • Excellent verbal and written communication skills with the ability to understand and articulate complex customer issues.
  • Strong problem-solving abilities and a customer-centric approach to resolving customer complaints.
  • Ability to meet deadlines and prioritize tasks while maintaining a high level of professionalism and productivity.
  • Outstanding interpersonal and organizational skills with excellent phone etiquette and active listening abilities.

We seek an experienced individual who is passionate about delivering exceptional customer service and committed to ongoing learning and development.

Responsibilities Summary:

  • Customer Relationship Building
  • Communication Skills Development
  • Training Leadership

Skills and Qualifications:

  • Customer Service Experience
  • Effective Communication
  • Problem-Solving Abilities

Benefits:

  • Professional Growth Opportunities
  • Collaborative Work Environment
  • Recognition and Rewards

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