Service Desk Professional

16 hours ago

Thoothukudi, Tamil Nadu, India beBeeTechnical Full time ₹ 45,00,000 - ₹ 75,00,000
Job Title: Service Desk Specialist

We are seeking a highly motivated technical support professional to join our IT team. This role involves providing first-line assistance to users, troubleshooting IT issues, and ensuring timely resolution of service requests.

This engineer will be the first point of contact for end-users and will be responsible for diagnosing and resolving IT-related issues, either remotely or in person.

Key Responsibilities:

  • Provide technical support to end-users, ensuring issues are diagnosed and resolved promptly.
  • Deliver support in both English and French to users with varying language requirements.
  • Log and manage service requests, incidents, and problems using service management tools.
  • Troubleshoot hardware and software issues, including desktops, laptops, mobile devices, and peripherals.
  • Assist with user account management, including password resets, permissions, and access issues.
  • Maintain knowledge of IT systems, applications, and tools to provide effective solutions.
  • Escalate complex issues to higher-tier support teams when necessary.
  • Ensure all requests and incidents are tracked and resolved within service level agreements.
  • Provide remote support through remote desktop tools and other communication methods.
  • Collaborate with other IT support teams and departments to improve the overall user experience.

Requirements:

  • Fluent in English (written and spoken), with a strong ability to communicate technical information clearly to non-technical users.
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • Minimum of 2 years of experience in a Service Desk or IT support role.
  • Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
  • Familiarity with IT service management tools, such as ServiceNow or JIRA.
  • Excellent problem-solving and troubleshooting skills.
  • Strong customer service skills with a focus on delivering high-quality support.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Experience with remote support tools, such as TeamViewer or Remote Desktop.

The ideal candidate will have excellent technical skills, a customer-focused attitude, and the ability to communicate effectively in both English and French.

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