
Customer Service Liaison
7 hours ago
Job Position: Front Desk Manager
Experience: 1 to 3 Years in Customer Service or Administration.
The ideal candidate will be the first point of contact for visitors and callers, representing the company with professionalism and courtesy. The role involves handling front desk operations, managing incoming calls, greeting guests, and providing administrative support to various departments.
Key Responsibilities:
- Front Desk Management:
- Greet and welcome visitors in a professional manner.
- Maintain the reception area to ensure it is clean, organized, and presentable.
- Call Handling:
- Answer, screen, and forward incoming phone calls.
- Provide basic information about the company to callers and direct queries to the appropriate departments.
- Visitor Management:
- Maintain visitor logs and issue visitor passes.
- Inform relevant staff members about guest arrivals.
- Administrative Support:
- Handle incoming and outgoing correspondence (emails, couriers, letters).
- Assist in scheduling meetings and appointments.
- Support HR and admin teams with clerical tasks, data entry, and document filing.
- Coordination & Communication:
- Liaise with office staff to ensure smooth day-to-day operations.
- Assist in organizing company events and meetings when required.
Qualifications & Skills:
- Graduate in any field.
- Proven experience as a receptionist, customer service representative, or similar role.
- Proficient in MS Office (Word, Excel, Outlook).
- Excellent communication skills (verbal and written).
- Professional appearance and a positive attitude.
- Strong organizational and multitasking abilities.
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