Customer Success Liaison

6 hours ago


Thoothukudi, Tamil Nadu, India beBeeClientSuccess Full time ₹ 12,00,000 - ₹ 15,00,000
Senior Associate Customer Success Role

We are seeking an experienced Senior Associate Customer Success professional to serve as a key liaison between our clients and the organization.

Key Responsibilities:
  • Build and maintain strong, long-term relationships with assigned clients through regular check-ins and engagement reporting.
  • Act as a primary point of contact for escalated client needs and inquiries, ensuring timely resolutions and seamless client experiences.
  • Understand client goals and proactively identify opportunities for upsell, cross-sell, or process optimization by collaborating with internal teams.
  • Lead performance reviews and track client feedback to implement improvements and increase satisfaction and retention.
Qualifications:
  • At least 2 years of experience in client success, account management, or customer experience roles.
  • Excellent verbal and written communication skills, with proven ability to manage multiple client relationships and meet KPIs.
  • Strong problem-solving and organisational skills, with experience using CRM or client management tools.
  • Empathy, patience, and a genuine passion for creating positive client experiences.


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