
Digital Customer Success Manager
6 days ago
About the Role:
We are seeking an experienced customer success professional to join our team.
This individual will be responsible for managing the entire customer experience, upselling/cross-selling, and maintaining a high net promoter score. Key responsibilities include analyzing data and insights to drive customer growth success and marketing strategies, playing a key role in goal setting and strategy for all accounts, and tracking the success of our solutions provided to customers.
The ideal candidate will have a proven track record of hitting and overachieving retention and growth targets, with prior experience in digital marketing and understanding of media channels like Google, social media, programmatic buying, etc., and analytic tools such as Omniture, GA, Appsflyer, Kochava, etc.
In this role, you will work closely with internal stakeholders to develop industry best practices, media strategies, and benchmarking initiatives for various business use cases. You will also generate reports and present performance snapshots to internal stakeholders.
Required Skills and Qualifications:
• Proven track record of hitting and overachieving retention and growth targets
• Prior experience in digital marketing and understanding of media channels like Google, social media, programmatic buying, etc., and analytic tools such as Omniture, GA, Appsflyer, Kochava, etc.
• Achieving revenue targets for customers on a timely basis
• Problem solver who can independently translate high-level goals into actionable plans
• Growth mindset - creative and diligent
Benefits:
We offer a fast-paced startup environment where you will have the opportunity to grow professionally and personally. If you are looking for a challenging role that will help you make a real impact, please apply
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